Frequently Asked Questions

The cheapest private airport transfer from Changi Airport starts from SGD 65 for an Economy Sedan (up to 3 passengers, 2 bags). For larger groups, the Toyota Hiace Combi starts from SGD 80 and fits up to 13 passengers. All fares are fixed — no surge pricing, no metered rates.

A private transfer from Changi Airport to Orchard Road costs from SGD 65 for an Economy Sedan, SGD 85 for a Toyota Alphard or Mercedes V-Class, and SGD 200 for a Mercedes S-Class. The price you are quoted is exactly what you pay — no ERP added, no hidden charges.

A private transfer from Changi Airport to Marina Bay Sands starts from SGD 65 for an Economy Sedan. Larger vehicles like the Toyota Alphard or Mercedes V-Class start from SGD 85. All prices are fixed and confirmed before your trip.

A private transfer offers several advantages over Grab at the airport: fixed pricing with no surge, meet-and-greet with a name board at arrivals, real-time flight tracking (your driver adjusts if your flight is delayed), and a guaranteed vehicle type. Grab uses dynamic pricing during peak hours, does not offer meet-and-greet, and does not guarantee vehicle type. Private transfers cost slightly more but offer significantly more reliability — especially with luggage, families, or for business travel.

No hidden charges. The fare quoted is the fare you pay. The only additional charge is a late night surcharge of SGD 10 for rides between 11pm and 7am — this is disclosed upfront before you confirm. There are no ERP charges, no toll charges, and no fuel surcharges.

The easiest way is to WhatsApp us at +65 8092 7662 with your flight number, arrival date, number of passengers, and destination. We confirm your booking within minutes. You can also use our online quote and booking form to get an instant price estimate before submitting your details.

We recommend booking at least 24 hours in advance to guarantee your preferred vehicle. During peak periods — school holidays, Chinese New Year, F1 weekend — we recommend booking 1–2 weeks ahead. We do accommodate same-day bookings when availability allows — just WhatsApp us.

Yes. We operate 24 hours a day, 7 days a week, 365 days a year including all public holidays. Early morning, late night, and overnight transfers are fully available. A late night surcharge of SGD 10 applies for rides between 11pm and 7am.

Changes can be made with at least 4 hours notice. Cancellations require at least 12 hours notice. No cancellations are accepted after payment has been received. Please contact us as early as possible via WhatsApp if your plans change.

We serve all Changi Airport terminals — T1, T2, T3, T4, Jewel Changi Airport and Seletar Airport. For arrivals, your driver waits at the arrivals hall with a name board. For departures, we pick you up from your location anywhere in Singapore.

We monitor all flights in real time. If your flight is delayed, your chauffeur automatically adjusts their arrival time. You do not need to call or message us — we handle it proactively. Your driver will be there when you land.

Your driver will be waiting at the arrivals hall with a name board bearing your name. We will send you the driver's name, contact number, and exact meeting point when we confirm your booking. If you have any trouble locating your driver, call or WhatsApp us immediately.

Yes. We offer private transfers from Singapore to Johor Bahru (JB) and other destinations in Malaysia. WhatsApp us with your travel date and destination for pricing and availability.

We offer five vehicle types: Economy Sedan (3 pax, 2 bags, from SGD 65), Toyota Alphard / Vellfire (up to 4 pax with 4 bags, or up to 6 pax without luggage, from SGD 85), Toyota Hiace Combi (up to 9 pax with 12 bags, or up to 13 pax without luggage, from SGD 80), Mercedes V-Class (up to 7 pax, 3 bags, from SGD 85), and Mercedes S-Class for VIP travel (3 pax, 2 bags, from SGD 200).

Yes. For groups up to 13 passengers, the Toyota Hiace Combi (from SGD 80) is ideal. For groups larger than 13 passengers, we can arrange multiple vehicles. WhatsApp us with your group size and we will put together the right fleet combination with accurate group pricing.

Each vehicle has a recommended luggage capacity: Economy Sedan (2 large bags), Toyota Alphard (4 large bags), Toyota Hiace Combi (12 large bags), Mercedes V-Class (3 large bags), Mercedes S-Class (2 large bags). If you are travelling with more luggage than the vehicle fits, we can arrange an additional vehicle or upgrade you — just mention this when booking.

Yes. Our hourly chauffeur service starts from SGD 50 per hour for an Economy Sedan, with a minimum booking of 4 hours. Other options: Toyota Alphard (SGD 75/hr), Toyota Hiace Combi (SGD 70/hr), Mercedes V-Class (SGD 75/hr), and Mercedes S-Class (SGD 180/hr). Ideal for city tours, business meetings, events, or full-day standby.

The minimum booking is 4 hours. Additional hours are charged at the same hourly rate. There is no maximum — you can book a chauffeur for a full day or multiple days.

For arrivals, your driver will wait free of charge for 60 minutes from your official flight landing time — this accounts for immigration, baggage claim, and customs clearance. For departures, 15 minutes of free waiting is included from the agreed pickup time. After the free waiting period, waiting time is charged at SGD 15 per 15-minute block.

Yes. A late night surcharge of SGD 10 applies for all rides between 11pm and 7am. For hourly bookings, the surcharge is SGD 10 per hour during the late night period. This is always disclosed upfront before you confirm your booking.

We accept PayNow, PayLah, bank transfer, credit card (via payment link), and cash. No payment is required at the time of booking — our team will contact you to confirm the booking and send a payment link or arrange payment. Corporate invoicing is available upon request.

No deposit is required to confirm your booking. Payment is collected after final discussion and confirmation. We accept PayNow, PayLah, bank transfer, credit card via payment link, and cash. Once payment is received, the booking is confirmed and no cancellations are accepted.

Singapore Airport Pickup (singaporeairportpickup.com) is the airport transfer brand of Veloce Limo. Veloce Limo (velocelimo.com) is the parent company offering the full range of private chauffeur services including hourly bookings, corporate transport, and city tours. Both operate the same fleet and team — Singapore Airport Pickup is the focused entry point for travellers arriving or departing from Changi Airport.

Yes. All our drivers hold valid Singapore vocational licences issued by the Land Transport Authority (LTA). Every vehicle is fully insured and maintained to LTA standards. Drivers are background-checked and trained for professional, discreet service.

Yes. We have a 5.0 star rating across 104 Google reviews. You can read all reviews at our Google Business Profile.